FAQ

General Questions

Q: How do I place an order on Jutabazz? A: Simply browse our collection, select your size, click “Add to Cart”, and proceed to checkout. Fill in your delivery details, choose your payment method, and confirm your order!

Q: Can I change or cancel my order? A: If you need to change or cancel your order, please contact our customer support immediately. Once an order is handed over to the courier service, we cannot change or cancel it.

Shipping & Tracking

Q: How much does shipping cost? A: Shipping fees vary depending on your location. Standard delivery charges will be calculated and clearly displayed on the checkout page before you complete your payment.

Q: How can I track my package? A: Once your shoes are shipped, we will send you a tracking link via SMS or Email. You can use that link to check the live status of your delivery.

Sizing & Returns

Q: What if the shoes do not fit me? A: No worries! We offer a hassle-free 7-day exchange policy. Check our Size Guide page to find your right fit, or contact us to arrange a size swap.

Q: Do you offer Cash on Delivery (COD)? A: Yes! We offer Cash on Delivery across the country so you can pay only when you receive your package safely.