Shipping & Returns

Thank you for shopping at Jutabazz! We aim to deliver your favorite footwear quickly and safely.

Processing Time: All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or public holidays.
Shipping Rates & Delivery Estimates: Shipping charges for your orders will be calculated and displayed at checkout.
- Inside Dhaka: 2–3 business days.
- Outside Dhaka: 3–5 business days.
Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email or SMS once your order has shipped containing your tracking number(s).

We want you to love your shoes! If your pair doesn’t fit perfectly or you are not completely satisfied, we are here to help.

Return Window: You have 7 days from the date of delivery to request a return or exchange.
Eligibility Criteria: To be eligible for a return, your items must be unused, unwashed, and in the same condition that you received them. They must also be in the original packaging/box with all tags attached.
How to Initiate a Return: Please contact our support team at admin@jutabazz.com or call +8801877141964 with your Order ID to request an exchange or refund.
Refunds: Once we receive and inspect your returned item, we will process your refund to your original payment method or via mobile banking (bKash/Nagad) within 5–7 business days.