Thank you for shopping at Jutabazz! We aim to deliver your favorite footwear quickly and safely.
- Processing Time: All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or public holidays.
- Shipping Rates & Delivery Estimates: Shipping charges for your orders will be calculated and displayed at checkout.
- Inside Dhaka: 2–3 business days.
- Outside Dhaka: 3–5 business days.
- Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email or SMS once your order has shipped containing your tracking number(s).
Return & Exchange Policy
We want you to love your shoes! If your pair doesn’t fit perfectly or you are not completely satisfied, we are here to help.
- Return Window: You have 7 days from the date of delivery to request a return or exchange.
- Eligibility Criteria: To be eligible for a return, your items must be unused, unwashed, and in the same condition that you received them. They must also be in the original packaging/box with all tags attached.
- How to Initiate a Return: Please contact our support team at admin@jutabazz.com or call +8801877141964 with your Order ID to request an exchange or refund.
- Refunds: Once we receive and inspect your returned item, we will process your refund to your original payment method or via mobile banking (bKash/Nagad) within 5–7 business days.